Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Together with our regional partner Air Canada Express, Air Canada serves over 33 million customers annually and provides direct passenger service to over 170 destinations on five continents. Air Canada is a founding member of Star Alliance™, the world's most comprehensive air transportation network.
WHAT'S NEW
New leisure airline prepares for take-off
Air Canada has formed an integrated leisure group by combining its tour operator business with a new airline that will commence service in July 2013. The leisure airline will serve popular holiday destinations in Europe and the Caribbean.
Modern, efficient and convenient gateways
Air Canada’s three hubs in Toronto (YYZ), Montreal (YUL) and Vancouver (YVR) offer Air Canada customers a streamlined, customer-friendly experience with dedicated transit facilities providing easy security clearance and smooth connections. Its main Toronto hub at Pearson International Airport has domestic, transborder and international operations centralized under one roof offering convenient connection options for passengers travelling anywhere in its global network. Recent improvements enable Air Canada to better serve customers travelling in-transit between the U.S., Europe, Asia and South America via Canada.
Mobile services
Air Canada offers a growing array of services for smart phone users from its mobile platform mobile.aircanada.com, enabling customers to seamlessly manage their travel experience from their mobile device. In addition to being the first North American airline to release an app for Apple iPhone and BlackBerry smart phones, Air Canada continues to add features allowing customers to purchase upgrades, pay for services, check in, verify their flight status, select seats and share their itinerary. The app also provides access to Air Canada Vacations and Air Canada Cargo services. Since September 2011, customers can book flights using Air Canada’s app for iPhone, iPad and iPod touch devices. This year, Air Canada’s electronic boarding pass became Passbook enabled.
Self-managed travel
Air Canada’s website, aircanada.com, offers more customer self-service tools than ever for self-managing travel. Web tools include online booking for flights, flight passes, car rental and hotel stays; online check-in 24 hours before departure; online flight status verification; extra bag fee payment; and even a space called “Manage My Bookings” where customers access their flight bookings, e-upgrades, car rental and hotel bookings and manage any rebookings they may require. Our home page also has a Daily Travel Outlook providing information on airports. In case of irregular operations due to severe weather, Travel Alerts are prominently posted on aircanada.com to advise of flight delays or cancellations with a link to Air Canada's convenient customer Self Service Rebooking Tool for immediate online rebooking. Kiosks at most airports also provide self-service options ranging from check-in and stand-by for earlier flights to seat selection, e-upgrades and extra bag fee payment.
World-wide aircanada.com websites are available in 24 countries, and seven languages, offering Air Canada products plus access to localized services in local currencies.
New fleet and on-board features
Deliveries of our first of 37 Boeing 787 aircraft are planned to commence in 2014. Two new B777-300s will join the fleet in 2013. Air Canada completed its fleetwide refurbishment program in 2009 to offer a consistent onboard product on every refurbished aircraft. Concurrently, Air Canada became the first North American carrier to introduce lie-flat beds in all business class cabins across its refurbished international fleet. Air Canada aircraft feature all new seats, industry-leading seat-back personal entertainment systems with up to 600 hours of free, digital entertainment available on demand, as well as standard 110V electrical outlets and USB ports at arm’s reach for all customers.
Awards
In 2012, Air Canada was ranked ’Best International Airline in North America’ for a third consecutive year in the World Airline Awards, conducted by independent research firm Skytrax in a worldwide survey of more than 18 million airline passengers. Also in 2012, Air Canada took gold for a fifth consecutive year for “Best Flight Experience to Canada” in Executive Travel Magazine’s 2012 Leading Edge Awards readers’ survey. And, for a third consecutive year, Air Canada won top honours for “Favourite Airline” and “Favourite Tour Operator” at Baxter Travel Media’s Agents’ Choice Awards 12th annual readership survey.For the fourth consecutive year, Air Canada improved its ratings in the 2012 business traveler survey conducted by Ipsos Reid, with more than 79 per cent of frequent business travellers in Canada selecting Air Canada as their preferred airline