Managing Abrasive Behaviour in the Workplace

Date: 4/14/2016
Time: 9:00 AM TO 4:00 PM

915 Fort St.
Victoria, British Columbia V8V 3K3

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Event Description: Managing Abrasive Behaviour in the Workplace | April 14th @ 9:00am - 4:00pm | Victoria Executive Centre | Learn more and register here: http://www.vecthinkspace.ca/event/managing-abrasive-behaviour-in-the-workplace-3/ It can’t go on – something has to change. You’ve gotten multiple complaints from employees describing how difficult it is to work with this individual. You’ve realized it’s not just a simple personality conflict – it’s a chronic pattern of abrasive behaviour shown toward others, be they subordinates, peers and/or superiors. You’ve tried talking to the individual, to no avail. You encounter denial: “I’m not abrasive!” or justification for the behaviour “I needed to get my point across!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviours return. You value this person’s expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless. If you have seen or heard about these behaviours in your organization what is your default reaction? Do you step in and manage it in the moment? Do you hold the abrasive employee accountable and put them on notice for such? Do you look the other way because the abrasive employee gets the job done and that’s what really matters in your environment? Do you ignore it because dealing with it is simply too uncomfortable? Managing abrasive employee behaviour is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it, and what can we do to handle unacceptable employee behaviour calmly, confidently, and expertly? If you are interested in changing how you hold yourself accountable in your role as a leader, or you would like to better understand the impact of such behaviours, register today for this unique Thinkshop. Designed for managers and human resource professionals, this seminar will give you the tools to “take the bull by the horns” and experience yourself as a supportive manager instead of a misguided “matador.” In Part I of this one-day seminar, you will: Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defence mechanisms Explore understandable resistance to managing abrasive employee behaviour Gain insight into the psychodynamics of why employees behave abrasively Create a foundation of behavioural expectations for respectful conduct In Part II, you will learn how to: Accurately differentiate between acceptable conflict and unacceptable behaviour Intervene calmly and confidently with abrasive employees Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks


Directions:
Victoria Executive Centre 3rd Floor - 915 Fort St. Victoria, BC

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